Terms and conditions.

These terms explain how to order from Just In Cakes, how collections and cancellations work, and what to do if something is wrong. Please read them before paying for an order. Keep a copy together with your order confirmation.

Contents

1. 1. Who we are and how to contact us
2. 2. Making an order and when it is accepted
3. 3. Prices and payment
4. 4. Sourdough pre-orders
5. 5. Bespoke designs and changes
6. 6. Allergens and dietary requirements
7. 7. Collection and any agreed delivery
8. 8. Transport storage serving and decorations
9. 9. Customer cancellations postponements and missed collections
10. 10. If we cannot supply your order
11. 11. Problems food safety and refunds
12. 12. Our responsibility for loss or damage
13. 13. Photographs designs and website use
14. 14. Personal information
15. 15. Complaints and resolving disagreements
16. 16. Which terms and law apply

1. Who we are and how to contact us

We are Just In Cakes Company Limited, trading as Just In Cakes ("we", "us" or "our").

• Bakery and customer correspondence address: 10b Station Road, Kirkham, PR4 2AS, England.
• Email: justincakesco@gmail.com.
• Company registration number: 16430210

These terms cover consumer purchases of our bakery products, including sourdough pre-orders and bespoke cakes, and use of our bespoke enquiry form. Wholesale, resale, equipment hire and any separately booked event services require additional terms agreed before booking. These terms do not reduce any rights you have under consumer law.

2. Making an order and when it is accepted

Website pre-orders

Choose your product, quantity and available collection date and time. Before paying, check the product information, ingredients and allergen information, collection details and total price. You can correct your order before submitting it. Orders and contracts are made in English.

Payment is taken in full when you place a sourdough pre-order. Your order is accepted when we send an email expressly confirming that it has been accepted, with the product and collection details. A payment receipt or message saying we have received your request is not, by itself, acceptance. If we cannot accept your order, we will tell you promptly and refund all money taken for it, without a deduction.

Please give us accurate contact details and contact us if your confirmation does not arrive. If your confirmation contains an error, tell us promptly so that we can investigate and correct it. This does not make you responsible for an error we caused.

Bespoke enquiries and orders

Submitting the enquiry form, receiving an estimate or discussing a design does not reserve a date or create an order. We first need to agree the specification, availability, price, any dietary requirements we can meet, payment dates and collection or delivery arrangements.

Our written quotation will state how long it remains available. A bespoke order is accepted when you have agreed the quotation and these terms, we have received the required advance payment, and we have sent our written booking confirmation. We will provide the agreed details in a form you can keep.

Please check names, spellings, dates, flavour, size, inscription and design details carefully. We will make the order to the agreed specification. An omission or error in our confirmation does not override something we previously agreed with you without your agreement.

If an order involves an allergy, intolerance or coeliac disease, an automated receipt or a note in an enquiry form does not confirm that we can meet that requirement. We must assess and expressly agree it before accepting the order.

3. Prices and payment

Prices are in pounds sterling and include applicable taxes. Any agreed delivery, setup or other charge will be shown before you commit to the order. We will not add an optional extra without your agreement.

For bespoke orders, unless your quotation specifies another schedule agreed before booking:

• 50% of the total price is payable as an advance payment when booking;
• the balance is due seven calendar days before collection or delivery;
• for a booking accepted less than 14 calendar days before collection or delivery, full payment is due when booking.

The advance payment counts towards the total price. It is not automatically forfeited if you cancel; section 9 explains how we calculate any cancellation charge.

Use the payment methods shown at checkout or on your quotation. For bank transfers, use the order reference we supply. If a payment is overdue, we will contact you and give a reasonable opportunity to pay, taking account of the production date. If you still do not pay, we may suspend preparation or cancel after notifying you. Any amount retained or requested will be assessed under section 9, rather than automatically charging the full balance.

We will not increase the price of an accepted order without your agreement. If we identify a pricing error before acceptance, we will explain it and give you the choice of proceeding at the corrected price or receiving a full refund of any payment taken.

4. Sourdough pre-orders

A sourdough pre-order reserves the stated quantity of bread for the collection date and window in your accepted order. It is a purchase of that bread, not a subscription or an open-ended credit for another day.

Order availability and any maximum quantity are shown on the website. We may close a collection date to new orders when its capacity is reached. Existing accepted orders remain subject to our obligations under these terms.

Each collection date will have a clearly displayed cancellation cutoff, including the date and local UK time. If you cancel before that cutoff, we will refund the price of the cancelled bread in full. After the cutoff, cancellation and non-collection are dealt with under section 9. We do not automatically retain the full price in every case.

Requests to change a flavour, quantity or collection date depend on remaining production capacity. A change is effective when we confirm it. If we cannot agree a change, the original order continues unless you cancel it under section 9.

Sourdough is a handmade product. Crust colour, scoring, shape and the distribution of air pockets can vary between loaves. This does not permit us to supply bread that is unsafe, of unsatisfactory quality, materially different from its description or below a required or agreed quantity. Any quoted weight will be described clearly on the product listing.

5. Bespoke designs and changes

Your order confirmation will record the agreed size, flavour, finish and important design features. Inspiration photographs guide our interpretation; we do not promise an exact replica unless we expressly agree a particular feature. Handmade details and colours can show minor natural variations, including differences between a screen image and the finished cake.

Portion numbers are estimates based on the cutting guidance and portion size we give you. Tell us if you need a particular number or size of servings so that we can agree an appropriate cake.

Please request changes at least seven calendar days before collection or delivery. We will tell you whether the change is possible and explain any price or timing difference before you agree. We may be unable to accommodate a later request. We will not charge for a change you have not approved.

We may make a minor construction adjustment necessary for stability if it does not materially change the agreed appearance, size, quality or dietary specification. We will seek your agreement before making a material design, flavour or ingredient substitution. We will not substitute an ingredient in a way that changes the agreed allergen information without discussing it with you before supply. If we cannot provide what was agreed and you do not accept an alternative, you may cancel the affected order for a refund. Your other legal remedies remain available.

6. Allergens and dietary requirements

Our kitchen is shared and handles the 14 regulated food allergen groups. We take precautions to reduce cross-contact, but we cannot guarantee that our adapted cakes are free from traces of allergens.

This kitchen statement is background information. The ingredients and allergen information for the particular product, including any specific cross-contact warning, are what you need to check. Not every product contains every allergen as an ingredient.

Please tell us about any allergy, intolerance, coeliac disease or other dietary requirement before ordering, including where you are buying for someone else. We will explain whether we can meet the requirement. Please do not assume that removing a decoration, omitting one ingredient or choosing a vegan recipe makes the finished product suitable.

Where we agree a recipe adaptation, we will identify the adaptation in writing. Changing the recipe does not remove possible cross-contact from ingredients, equipment, preparation areas, storage or handling. We do not describe these adapted cakes as "allergen-free" or offer "allergen-free ingredients" as a guarantee of the finished product's safety.

Where an unavoidable cross-contact risk means we cannot meet your stated allergy or dietary requirement safely, we will tell you and will not accept the order as suitable for that requirement. Asking you to accept a warning does not replace our duty to assess and manage the risk.

Gluten-free flour alone does not establish that a finished cake is gluten-free. We will not describe an adapted cake as gluten-free or suitable for coeliac disease unless we have verified that the finished product meets the applicable gluten-free requirements. A vegan description concerns the recipe and is not a guarantee against milk, egg or other allergen cross-contact.

For online purchases, we will make the required allergen information available before payment and again when you collect or receive the food. For bespoke orders, we will provide the agreed allergen information before you commit to the order and with the finished product. Contact us before paying if information is missing or unclear.

Please check the information for each new order, as recipes and supplier ingredients can change between orders. We remain responsible for accurate information and for notifying you of changes affecting an accepted order. If the information supplied at handover is inconsistent with the agreed dietary requirement, do not eat or serve the food; contact us immediately.

If serving our food to others, keep and pass on the product-specific allergen information to the person serving it and those who will eat it. Keep different products identifiable and use separate clean serving utensils where needed. These requests do not reduce our food-safety duties or customers' legal rights.

7. Collection and any agreed delivery

Collection is from 10b Station Road, Kirkham, PR4 2AS, during the window in your order confirmation. Bring your order reference. Someone else may collect on your behalf if they have the reference and your authority; please ensure they receive the handling, storage and allergen information.

Contact us as soon as possible if you will be late. We will explain whether a later collection is possible and, if so, the latest agreed time. We cannot promise to retain perishable food overnight or remake it for another date without charge.

If an order remains uncollected at the end of the collection window, we will try to contact you using the details supplied. Unless we have agreed an extension, we may then release it for resale or donation, or dispose of it where appropriate, subject to food safety. Section 9 determines any amount retained and any refund; resale and avoided costs will be taken into account.

Delivery is available only where expressly agreed in your quotation. The delivery location, charge, date, time window and any setup service will be confirmed before booking. Please provide accurate access information and arrange for a suitable person to receive the order. We will not leave perishable food unattended without an agreed safe arrangement. If a delivery fails because the agreed access or recipient is unavailable, we will contact you; any agreed redelivery charge must reflect reasonable additional costs. Section 9 applies if the order cannot be completed because of your cancellation or failure to receive it.

Please inspect the order at handover and tell us about visible damage or an obvious error so that we can help promptly. Collection, delivery, inspection or signing a receipt does not waive your rights over a fault, including a fault that was not visible at that time.

Responsibility for accidental loss or damage normally passes to you when you or a person you nominate physically receives the order. We remain responsible for defects, unsafe food, inadequate packaging or incorrect instructions for which we are legally responsible. Where we arrange delivery, we remain responsible for the order during that delivery.

8. Transport storage serving and decorations

Follow the written instructions supplied for your particular product. Different recipes and fillings need different storage conditions and shelf lives; do not rely on a general rule that all cakes can be kept at room temperature.

For collection, carry cakes level, support the base of the box and place them on a clean, flat, secure surface during transport. Keep them away from direct sunlight, heat, pets and loose items. Avoid tilting, stacking or placing a cake box on a sloping seat. Arrange an appropriate cool journey for products requiring refrigeration.

Refrigerate products marked "keep refrigerated" promptly and follow the stated temperature, use-by date and serving instructions. We recommend a domestic fridge temperature of 5°C or below for products that require chilled storage. Do not leave such products out for longer than the product-specific instructions permit. Do not eat food after its use-by date. A best-before date concerns quality rather than providing a guarantee that food remains safe regardless of storage.

Bread should be stored and, if suitable, frozen as directed on its care information. We do not promise one fixed shelf life for every loaf or cake. Contact us before freezing, transporting long distances or displaying a cake outdoors if the supplied instructions do not cover your plans.

Some cakes contain non-edible supports or decorations, such as dowels, internal boards, wires, picks, flowers, ribbons or toppers. We will identify these and provide removal instructions. The person cutting and serving the cake must remove the identified non-edible parts. Some hard decorations may be unsuitable for young children; follow any warning supplied and supervise children appropriately.

Customer-supplied flowers, toppers or other decorations must be discussed with us in advance. We may decline an item where its safety, cleanliness, suitability for food contact or effect on the cake cannot be established. We remain responsible for the safety of materials we choose to use.

Tell us about venue conditions and any display or setup requirements before booking. Where someone else later moves, alters, decorates, stores or serves the cake, we are not responsible for damage or deterioration caused solely by their actions contrary to adequate instructions, or by unsuitable conditions outside our control. This does not exclude responsibility for a defect or breach on our part.

9. Customer cancellations postponements and missed collections

Change of mind and statutory cancellation rights

The usual 14-day cooling-off right for online purchases does not apply to goods that deteriorate or expire rapidly, such as our freshly baked bread and fresh cakes, or to goods made to your specifications or clearly personalised. This is separate from your rights if a product is faulty, unsafe, not as described or not supplied as agreed.

If we offer other goods that qualify for a statutory cancellation right, we will provide the applicable cancellation information before you order them. We do not apply the fresh-food exception to every item merely because it is sold by a bakery.

Our cancellation policy

To cancel, email justincakesco@gmail.com with your order reference and the items you wish to cancel, or contact us by telephone or at the bakery. We will acknowledge the cancellation. It takes effect when your clear cancellation reaches us; our later acknowledgement does not move it past a cutoff. Keep a copy of your message where possible.

For sourdough cancelled before the published cutoff, section 4 provides a full refund. In other customer cancellations, including a missed collection or an order cancelled because of non-payment, we may retain or request only a reasonable amount reflecting the net loss directly caused by the cancellation.

Depending on the order, this can include bespoke work already completed, materials bought specifically for the order that cannot reasonably be reused or returned, and a reasonably evidenced loss on a booking we cannot replace. We will take reasonable steps to reduce the loss. We will deduct costs saved and amounts recovered by resale or a replacement booking, and will not recover the same loss twice. Ordinary reusable stock is not automatically charged in full.

Any cancellation charge, including money retained from an advance payment, will not exceed the total price of the cancelled part of the order. It may be the full price where the order is complete, cannot reasonably be resold and the actual net loss justifies that amount. It is not automatically the full price because fewer than 14 days remain or because we call a payment a deposit.

We will provide an explanation of any deduction and refund the remaining balance. Where a reasonably evidenced charge exceeds the amount already paid, we may request the difference, subject to the same total-price limit. We will take account of any further recovery that reduces the loss.

If you ask to postpone, we will check availability and whether completed work or materials can be used for the new date. We will explain any reasonable additional cost before you agree. If a new date cannot be agreed, we will treat the request as a cancellation only if you choose to cancel the original booking.

This cancellation policy does not apply to a refund or other remedy you are entitled to because of our breach or failure to supply.

10. If we cannot supply your order

We will contact you promptly if we cannot supply an accepted order as agreed, including because of equipment failure, illness, an ingredient problem or an event outside our reasonable control. We will take reasonable steps to avoid or reduce disruption.

We may offer an alternative product or date, but you do not have to accept it. If we cancel the order, or cannot meet an agreed essential date and you cancel the affected order, we will refund all payments for the cancelled order, including its associated delivery charge. For a partially affected order, we will discuss whether the remaining items are still useful to you and respect your legal rights to cancel more widely where applicable.

We do not automatically keep an advance payment because an event was outside our control. A refund does not exclude any other remedy you may have under law.

11. Problems food safety and refunds

We must supply food that is safe, of satisfactory quality, fit for an agreed purpose and as described, and perform agreed services with reasonable care and skill. Where these requirements are not met, you may be entitled to a refund, replacement, price reduction or another remedy under consumer law, depending on the circumstances.

Please tell us about a problem as soon as reasonably possible. For fresh food, contacting us on the day you discover it helps us investigate, but there is no contractual 24-hour deadline that removes your legal rights. The legal period for rejecting perishable goods may be shorter than 30 days because it depends on how long those goods can reasonably be expected to last.

If you suspect an allergen error, contamination, foreign object or other food-safety problem, stop eating or serving the affected food and contact us promptly. Do not wait for our response before seeking any necessary medical help or reporting a concern to the relevant authority.

Please provide your order details, a description of the issue and, if reasonably available, photographs and packaging or batch information. Where safe, keep any remaining food separate and stored as instructed while we arrange the next steps. We will not require you to retain unsafe food, eat more of it, or produce a photograph as an absolute condition of exercising your rights. If a return is reasonably needed to investigate a faulty product, we will agree a safe arrangement and cover reasonable return costs where required by law.

Refunds are made to the original payment method unless we agree otherwise with you. We do not require you to accept a voucher instead of a refund you are entitled to. We will make refunds without undue delay and within any applicable legal deadline. Our policy is to issue refunds within 14 days of confirming that you are entitled to them; where the law requires payment sooner or measures the period from an earlier event, that requirement applies. If we reject an order or cancel it ourselves, we will issue the refund within 14 days of telling you.

If a food-safety withdrawal or recall affects your order, we may contact you using your order details and provide instructions and an appropriate remedy. Please follow the recall instructions and tell anyone to whom you have passed the affected food.

12. Our responsibility for loss or damage

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. A loss is foreseeable where it was an obvious consequence or where you and we knew, when agreeing the order, that it could occur.

We are not responsible for a loss caused solely by your breach of these terms, failure to follow adequate handling instructions, or another person's actions for which we are not legally responsible. These terms cover purchases for personal use; commercial purchases should be agreed separately.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability cannot lawfully be excluded, or any other liability or consumer right that the law does not allow us to exclude or limit.

13. Photographs designs and website use

We reserve the right to photograph all cakes and other products we create and to use photographs taken by us, or for which we hold appropriate usage rights, on our website, social media accounts and in other promotional material, without seeking separate customer approval for each use.

Before publication, we will remove or obscure personal details that identify someone, or obtain their separate permission to include them. We will obtain any necessary permissions before including recognisable people, customer-supplied photographs or other third-party content. This clause does not override anyone's legal privacy or intellectual property rights.

If you provide a photograph, logo or other design material, please ensure that you have permission for its proposed use. We may suggest an alternative where permission or suitability is unclear. Supplying an image for an order does not give us permission to use that image in marketing.

Our original website content and photographs belong to us or the relevant rights holder. You may save or print information for your own order and personal use. Please contact us before commercial reuse. Do not misuse the website, interfere with its operation, or submit unlawful content through our forms.

14. Personal information

Our privacy notice explains how we use order and enquiry information, including any dietary or health information you choose to provide. Our cookie notice explains website cookies and similar technologies.

Agreeing to these terms does not subscribe you to marketing or provide blanket consent to use health information or images that identify an individual. Our use of product photographs is explained in section 13. Where consent is required, we ask for it separately. Please provide only the dietary information needed for us to assess your order, without unnecessary details about other people.

15. Complaints and resolving disagreements

Contact justincakesco@gmail.com or write to the bakery address with your order reference and the outcome you are seeking. We aim to acknowledge ordinary complaints within three working days and provide a substantive response within ten working days. If investigation takes longer, we will explain why and give an update. Suspected food-safety incidents will be prioritised immediately when received; email is not an emergency medical service.

If we cannot resolve a complaint, we will explain our position and provide information about any alternative dispute resolution or other arrangement available for the dispute, as required by law. You may seek independent advice and exercise your rights through the courts. Nothing here requires you to keep a complaint confidential or prevents an honest review or a report to an authority.

16. Which terms and law apply

The version supplied when your order is accepted applies to that order. Later website updates apply to future orders unless you agree otherwise or a legal requirement applies. Changes to an accepted specification or price require agreement; we will confirm agreed changes in writing.

If a provision is unenforceable, that does not affect the remaining provisions where they can continue fairly and lawfully. A delay in exercising a right does not, by itself, waive it.

These terms are governed by the law of England and Wales. You retain any mandatory consumer protections that apply where you live and any right to bring proceedings in the courts of your home part of the United Kingdom. We do not require you to bring every claim in a particular local court.